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Premium Care

Specialized technical support

ADVANCED SUPPORT

Our solutions can be optimized with specialized technical support Premium Care.

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Premium Care, together with the HV Assets Care platform, optimizes the management of high-voltage assets, enabling monitoring, data analysis and diagnosis.

 

Our team is always available to offer comprehensive assistance and ensure that our customers get the maximum value from our solutions. This includes data interpretation, diagnoses and recommendations based on the verified condition of each asset.

 

HV Assets offers flexible subscription plans, enabling the monitoring of your entire fleet of transformers. Premium Care is available in monthly or annual plans. In the monthly plan, a specialist is available for the contracted period (minimum one month), and can be canceled at the end of the period without additional contract fees, according to the customer's needs. In the annual plan, in addition to the benefit of the asset management expert, you have detailed asset reports and Health Index covering oil analysis and data from preventive maintenance, deepening the analysis and diagnostics.

Application

Premium Care is suitable for customers who want to increase the reliability of analysis and decision-making in the management of high-voltage assets. Currently it is only available for transformer management, being the specialty of our technical support team to deliver an in-depth analysis of the condition of this asset and determine together with the customer actions to ensure optimized asset management.

  • Expert technical support: phone, email, platform.

  • Interpretation of data and diagnoses

  • Optimization of the monitoring strategy

  • Maintenance recommendations

  • Detailed evaluation of the condition of the assets, through an annual report, using data from preventive maintentions (electrical tests and inspections) that are analyzed in conjunction with oil samples. *

  • Health Index including aggregated data from oil samples and preventive maintenance. *

*Available only on the Premium Care Annual Plan.

Benefits

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